LEGAL REFERENCE

Hamari Privacy Policy aapke liye likhi gayi

9wen par aapka personal information secure rahta hai. Hum samjhte hain ke JazzCash, Easypaisa, SadaPay aur Raast se withdrawal ke waqt aap ko confidence chahiye. Yeh page explain...

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Hamari privacy posture aur Pakistan ke qanoon

Jahan local qanoon ijazat deta hai, wahan 9wen aapke account details, deposit aur withdrawal records secure rakhta hai. Hum third-party analytics ka use karte hain taake site performance improve ho sake, lekin aapka financial data kabhi share nahi hota. JazzCash, Easypaisa, SadaPay aur Raast transactions hamari side par encrypted rehti hain. Agar aap supported ilaqon mein ho, toh aapka account access aapke

control mein rahta hai. Email ya support channel ke zariye aap apna data request, update ya delete kar sakte ho.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY KE SAWAAL

Hamse contact karo agar privacy sawaal ho

SECURITY CREDENTIALS

Hamari security practices aur transparency

SSL Encryption

Sab browser-to-server communication SSL ke through hota hai. JazzCash, Easypaisa, SadaPay aur Raast deposits aur withdrawals encrypted tunnels mein travel karti hain.

Data Minimization

Hum sirf wo data collect karte hain jo aapke account aur payments ke liye zaroori hai. Unnecessary personal info save nahi karte, jo aapko unnecessary risk mein dal sakta ho.

Password Security

Aapka password hashed format mein store hota hai. Hum aapko strong password recommend karte hain taake unauthorized access na ho sake.

Session Management

Inactive sessions automatically logout ho jate hain. Agar aap shared device use kar rahe ho, toh aapka account logout kar dena security ke liye best practice hai.

Payment Gateway Security

JazzCash, Easypaisa, SadaPay aur Raast—sab gateways PCI-DSS compliant hain. Hamara integration secure tokens ke through hota hai, na ke raw card numbers.

Privacy Updates

Agar hum apni privacy policy change karte hain, toh email ke zariye notify karte hain. Aapko consent de ka mauka dete hain naye terms accept karne se pehle.

Hamari privacy policy har page par same approach rakhti hai

Uniform Data Collection	9wen.app ke har page par same data-collection rules apply hote hain. Lobby mein games play karo ya sportsbook mein bets lagao—privacy protection same hi rahti hai.
Cross-Device Tracking Opt-Out	Agar aap desktop se mobile mein switch karte ho, toh aapka session safely migrate hota hai. Device-tracking ke liye analytics optional hai aur aap settings mein opt-out kar sakte ho.
Payment Method Privacy	JazzCash, Easypaisa, SadaPay ya Raast—jo bhi use karo, hamara approach same secure rehta hai. Account par stored payment details encrypted rahti hain.
Cookie Transparency	Hamara site essential cookies ke liye ask karta hai, aur analytics cookies optional hain. Aap settings mein anytime cookies manage kar sakte ho.
Third-Party Links	Agar 9wen se kisi external site ka link click karo, toh us site ka apna privacy policy apply hoga. Hum un sites ke liye responsible nahi hain.
Data Retention Schedule	Completed transactions ke records 7 saal tak rehte hain (local compliance ke liye). Account delete hone ke baad, unused data 30 din mein purged ho jata hai.
Dispute Resolution Cooperation	Agar payment dispute ho, toh hamara team JazzCash, Easypaisa, SadaPay ya Raast provider ke sath coordinate karta hai. Aapki privacy jab tak mumkin rahe, protected rehti hai.

Aapke privacy controls jo hamesha visible hain

Account Privacy Dashboard

Lobby mein upar-right corner mein aapka profile icon hai. Wahan click karo aur Privacy Settings open karo. Sab kuch ek jagah—data view karo, preferences set karo, logout karo.

Transaction History View

Aapka sab deposits aur withdrawals (JazzCash, Easypaisa, SadaPay, Raast) ek transparent log mein visible hain. Kaunsa transaction kab hua aur kitni amount—sab dekh sakte ho.

Data Export Request

Privacy Settings mein 'Download My Data' option hai. CSV ya JSON format mein aapka sab account information download kar sakte ho. Koi waiting period nahi—fori process hota hai.

Login Activity Log

Aapke account mein kaun-kaun se devices se login ho raha hai, yeh Security section mein show hota hai. Unknown device dikhe toh logout kar do aur password change kar do.

Marketing Communication Preferences

Hum aapko promotions ke emails bhejte hain, but aap anytime unsubscribe kar sakte ho. Email footer mein 'Manage Preferences' link hota hai. Aapka choice, aapka inbox.

Account Closure & Permanent Deletion

Agar aap 9wen chhorna chahte ho, toh Account Settings mein 'Request Account Deletion' button hai. 30 din mein aapka sab data purge ho jata hai. Refund hone wale balance pehle withdraw kar lena.

Aam privacy sawaal aur hamara jawab

Bilkul nahi. Aapka payment method details sirf hamari encrypted server par stored hain. Kisi third-party ko share nahi karte, sirf settlement ke waqt payment provider ko transaction details bhejte hain.

Account deletion request submit karne ke baad 30 din mein sab personal aur transaction data hamari active databases se remove ho jata hai. Legal compliance records alag rahe sakte hain, par aapka active account info gone ho jata hai.

Hum analytics tools use karte hain jo site behavior track karte hain, lekin aapka payment info ya personal address kabhi ad networks ko nahi jata. Analytics optional hai—Settings mein opt-out kar sakte ho.

Hum apni taraf se strong encryption aur login security maintain karte hain, lekin agar aapka password compromise ho jaaye, toh aapka responsibility banta hai. Fori support mein contact karo, hamara team account secure karne mein madad dega.

Nahi. Withdrawal process ke liye temporary encrypted reference rakhte hain, lekin aapka actual bank account details SadaPay ya Raast gateway par rahe hain. Hamari side par wo nahi store hota.

Hum IP address sirf taake supported regions ko verify kar saken aur fraud prevent kar saken. Location data analytics purposes ke liye anonymized form mein use hota hai. Aap Settings mein location access disable kar sakte ho, lekin account access affected na ho.

Email notification bhejte hain. Policy page par bhi 'Last Updated' date likha hota hai. Major changes mein aapko consent lena padta hai—account login karte waqt notification ayega.